FAQ

Who are we?

We are a locally based company from the city of Bakersfield, California. Our #1 priority is customer satisfaction. We are committed in providing you with first class experience; from the time you receive / pick up to the time the eyelash strips are on. Our goal is to enhance ones self confidence one lash at a time.

Follow our Instagram page for customer pictures wearing our products.
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Where are we located?

We are located in Bakersfield , California. We understand lash emergencies happen & time is valuable. We have a few lash pick up locations to make it convenient for our customers. Pick up locations : Arvin, Lamont & Bakersfield. (East / downtown & Southwest ) please E-mail us @ luxyboolashes@gmail.com if you’d like to pick up your order instead.

Your time is valuable & we know it.

We ALSO ship our products in the US for a flat rate.

Are the lashes hand made?

YES, our products are 100% hand made and inspected for any defects before shipping. Due to our products being hand made, each batch will be slightly different than one another in shape, length, curling, thick ect…

How We started?

We began our journey because we understand the market and the need for for beauty products. We are not the only ones in this business, but we are working very hard to bring premium products at a very affordable and reasonable price.

Can we return items for refund?

We offer a 7 day return ONLY if product is not worn and its own original packaging. We want to make sure you are satisfied with our products. Please email us within the 7 days at luxyboolashes@gmail.com for any returns you wish to process with the subject ” RETURN “.

Are there new products coming?

YES, We are currently working very hard to bring a line of brand new products to the market very soon. We will slowly be adding new products under our brand that you will definitely love. As our brand grows we will continue to improve quality of our products. We promise to pour passion in everything we do! We strive to give our clients top quality.